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How do I become an NHS patient at your practice?

19th MAY 2017: WE REGRET WE ARE UNABLE TO ACCEPT NEW PATIENTS FOR NHS DENTISTRY AS ALL OUR NHS APPOINTMENTS ARE BOOKED UP FOR THE FORESEEABLE FUTURE.  IF YOU'RE WILLING TO WAIT (LIKELY TO BE SEVERAL MONTHS RATHER THAN WEEKS)  PLEASE CALL AND WE'LL ADD YOUR NAME TO OUR WAITING LIST. 

THERE ARE OTHER PRACTICES IN THE AREA WHO MAY BE ABLE TO SEE YOU SOONER.  YOU CAN GET THEIR DETAILS VIA GOOGLE OR BY CALLING THE NHS 111 SERVICE. 

If you'd like to come to our Practice as an NHS patient we'd be delighted to welcome you as follows:

  • To make an appointment please call the surgery on 01992 505828 after 10am.

  • We will need your full name, address, date of birth, telephone number(s) and an e-mail address.  If you wish to register other members of your family, we'll need the same information for them.  

  • Please let us know if you or any members of your family are disabled, have problems hearing or are suffering memory issues. We have staff trained to help, a hearing loop and, where mobility is an issue, we will ensure that you are seen in one of our step-free access surgeries. 

  • The more flexible you can be with regard to appointment times the sooner we can see you. We know families like after school appoinments but these are very limited in number. Try to book your family check-ups during school holiday times.

The demand for NHS funded dentistry is very high and at busy times this means your appointment may need to be several weeks into the future. Please be patient.

What happens at a New NHS Patient appointment?

  • Before you meet with your dentist we will ask you to complete a Medical History form.  It's important you tell us about any medicines you're taking and any you're allergic to.   The form will be given to you on arrival so please allow a little time to complete it.  Alternatively download one here and bring it with you to save time. The form will be shredded after it has been scanned to your confidential records.

  • Your dentist will review your medical history and thoroughly examine your mouth.  He or she will check the condition of your teeth and exisiting dental work. Helped by the dental nurse, everything will be recorded to your confidential dental records.  The dentist will also examine your gums and screen your mouth for other symptoms including mouth cancer. Thankfully rare, early detection is key and dentists are in the front line of spotting the signs.

  • On completion of the examination your dentist will discuss his or her findings with you and, if any treatment is advised, tell you why it's needed and outline your options. You'll be given a written and costed, Treatment Plan. Please ask questions: it's important for you to understand any proposed treatment and its cost before you consent to it.

  • The long term health of your teeth is largely dependent on how you look after them so your dentist will talk with you about your diet, whether you smoke and how you clean your teeth.  Don't worry, we won't ever lecture you but we wouldn't be doing our job if we didn't highlight the risk factors and so help you avoid tooth decay and gum disease.

Do's and Don'ts

Like any organisation that cares for lots of people we have to lay down a few 'asks' in order to deliver the most efficient service for all. 

  • ATTEND your appointments.  If you can't make an appointment please give us as much notice as possible - at least 24 hours - so that we can offer your slot to someone else. Simply not turning up for an appointment is unacceptable and after two 'no shows' or last minute ('same day') cancellations your dentist may refuse you any further treatment on the NHS and will offer your place to another patient.

  • ARRIVE on time. Our dentists can see up to forty patients a day so when someone's late they make everyone in the queue behind them late. For this reason, if you arrive late whilst we will try to squeeze you in you'll probably be asked to sit and wait or rebook. We know this is frustrating so please allow time for traffic and parking.

  • BRUSH your teeth before you come. We regret we don't have a dedicated area for patients to brush their teeth and our WCs are not at all conducive to this task. Please try to brush before you leave home, school or work. 

  • TELL US if you change address or mobile number. Our ability to remind you of your appointments is dependent on us holding accurate contact details. Whilst we send out reminders this is a COURTESY service only and the responibility for making and attending appointments rests wholly with the patient NOT the practice.

  • PAY for your treatment when asked. You can read about NHS fees and who is required to pay them here

And Finally ...

Our dentists are commited to working in partnership with their patients to achieve and maintain the best possible oral health.  We therefore ask patients to come for regular check-ups and follow advice given. Your dentist will advise you how often you need a check up based on national guidelines. Detecting problems early arrests their progress saving you time, money, and potentially much discomfort down the line.